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Password Maintenance |
Register now! Or Link to EC Admin to change your password now!
Important: Passwords must be reset every 90 days
Our new Self-Service Password Tool is a fully-automated password maintenance system that will enable you to change your Tech Data password at any time, even if it is forgotten or expired, without having to contact Tech Data for assistance. Below are the details of all the new features and functions of this upcoming new system that will be available to you once you register:
| All Users |
Master Users and Administrators |
Master Users |
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For All Users:
Opt-In Registration
Registering for our Self-Service Password Tool will be completely voluntary, although signing up to start receiving the benefits of this tool will be very easy. With Opt-In Registration, you will only need to take a few moments to provide your answers to three secret questions and to confirm your e-mail address. We will send you an e-mail with a secure URL to complete your verification process. Click on the URL to come back to the Tech Data web site and validate your e-mail address, and you’re done.
Please note that if any users in your organization currently “share” an ID and password, the first person who registers will be the owner of that ID. Because the new tool makes it so easy to manage user IDs and passwords, we strongly urge you to encourage the use of individual IDs and passwords within your organization.
Click here to begin the registration process now!
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Change Your E-mail Address
When you change your e-mail address, we will send you an e-mail with a secure URL to complete the verification process. Click on the URL to come back to the Tech Data web site to validate your change. For your protection, we also send you a change of e-mail notification to both your old e-mail address and your new one, to allow you to better monitor any possible fraud on your account. (back to top)
Reset Forgotten or Expired Passwords
If you’ve forgotten your password, or it has expired, you will be able to change your password easily without calling into Tech Data for assistance. Just click on the Login problems, forget your password? link on the Login page. Enter your login ID and the e-mail address we have for you on file, and we will send you a password reset request. Click on the secure URL in the e-mail to come back to the Tech Data web site and reset your password. (back to top)
Change Your Secret Answers
When you change your secret answers, we will send you an e-mail to the e-mail address we have for you on file with a secure URL to complete your request. Click on the URL in the e-mail to come back to the Tech Data web site and change your secret answers. (back to top)
Request a New User ID and Password
Customers with an active electronic account who need to request a new user ID and password for that account will be able to send a request to their Master User and Administrator(s) from the Tech Data web site. Just click on the Obtain an EC ID link located under “TDInteract” on the Tech Data home page. Select How can I get an EC ID and password for Tech Data’s web site? and then click on I am already a Tech Data customer. You will be able to send your request to your account Master User and Administrator(s). (back to top)
Change of Profile Notification
If you change your personal profile on the Tech Data web site, you will automatically receive a notification that a change to your personal profile was made. (back to top)
14-day Password Expiration Reminder
You will automatically receive a notification from Tech Data 14 days before your password expires. The notification will include easy instructions on how to change your password before the expiration date. (back to top)
Fraud Monitoring
E-mail notifications sent from Tech Data will include the date and time that particular request was made, as well as the IP address of where the request originated. This information will assist you in monitoring potential fraud on your account by giving you visibility to the source of these requests. As always, we strongly encourage you to contact our EC Help Desk at one of the numbers below if you feel you have received one of these notifications in error:
- U.S. Support Line: 800-222-7926
- U.S. Fax: 727-538-5823
- Canadian Support Line: 800-334-2445
- Latin America / Caribbean Support Line: 727-532-8850
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Password Lengths
Password lengths will be changed to allow anywhere from 7 to 14 characters instead of the exact 8 characters required today. You will, however, still be required to include at least one letter and one number in your password. (back to top)
For Master Users and Administrators:
New User Requests
Both employees in your organization and the Tech Data EC Help Desk will be able to send you a request to create a new ID and password for a new user right from the Tech Data web site. When someone initiates a new user request for your account, you will receive an e-mail with the contact information and the request for a new ID. You can then go to the EC Admin tool on the Tech Data web site to create their ID (just remember to notify your user that their ID has been created when you are finished). (back to top)
Security Notifications
When we generate a secure request for one of your users, such as a registration request, you will automatically be notified about the request. This proactive notification will allow you to carefully monitor potential fraud on your account. We strongly urge you to contact our EC Help Desk at one of the numbers below if you feel the security of your account has been breached at any time:
- U.S. Support Line: 800-222-7926
- U.S. Fax: 727-538-5823
- Canadian Support Line: 800-334-2445
- Latin America / Caribbean Support Line: 727-532-8850
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Profile Update Requests
If we cannot sufficiently identify a user on the phone who is requesting a security change and they have identified themselves as a user on your account, we will send you a request to update their user profile. You can update a user profile by accessing the EC Admin tool on the Tech Data web site and selecting the “User Administration” option. Remember to notify your user that their user profile has been updated. (back to top)
View Only Users (formerly Group Users)
Group View users are those users whose unique login ID is directly associated to a main login ID for the purpose of sharing a common password. With the new Self-Service Password Tool, the capabilities of the Group View users will change as follows:
- Group View users will be referred to as View Only users.
- A View Only user will no longer be associated to a main login ID, but will be a single stand-alone user in its own right.
- View Only user rights will still be limited to updating personal profile information and viewing the catalog.
Each View Only user will have their own password; however, because the passwords for View Only users do not expire, there will be no password maintenance needed.
You will be able to create New View Only users by clicking on “View Only Users” under the User Administration menu in the EC Admin tool, and then selecting “New View Only User.” You will also be able to promote a non-EC user to a View Only user by clicking the “Make View-only User” on the “Non EC Users” view. (back to top)
For Master Users:
Global Password Resets
Master Users will have the ability to globally reset the passwords for specific user types (Administrators, Account, View Only) on their account. For example, to reset the passwords for all View Only users, click on “User Administration” in the EC Admin tool, then click the “View Only Users” button. To globally reset all passwords, click the “Reset All Passwords” button and then enter the new password for all of your View Only users. You will be able to perform the same function for all Administrators and all Account users by accessing the appropriate user category. Just remember to make sure you notify your users that their passwords have been changed. (back to top)
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